Terms

Using the website and your account

Chapter Spain provides information, a preliminary route check, call booking and an online workspace for Spanish residency applications. These terms cover use of the website and account service. Contact vladvibing@gmail.com with questions.

Website information and route-check results are general, preliminary guidance. Your circumstances, current rules and the relevant authority's requirements must be assessed before an application is prepared. Creating an account or booking a free call does not by itself appoint a lawyer or guarantee a visa.

Account security and acceptable use

• Give accurate information and use an account and email address you control. Keep access to your email or Google account secure.
• Only upload information you are entitled to provide. Obtain appropriate permission before providing information about another adult.
• Do not attempt to access another person's case, interfere with the service, submit malicious files or use the service for unlawful purposes.
• Tell us promptly if you believe someone has accessed your account without permission. We may restrict access when necessary to investigate abuse or protect accounts.

Free calls and paid application work

The preliminary route check and 15-minute fit call are free. Published service fees start at €1,190 for the main applicant and €250 for each standard family member, including VAT. Authority fees, translations, apostilles, insurance and other third-party costs are separate. The pricing page and your written offer explain the scope and any additional work.

Paid work requires a separate written engagement identifying the provider, scope, total price, payment milestones, cancellation arrangements and applicable consumer rights. The published plan uses two equal payments: the first to begin the agreed preparation work and the second when the file is ready for submission. A previously agreed offer continues to apply to an existing case.

No outcome is guaranteed. Immigration authorities and consulates make the decision. These website terms do not replace the engagement, authorise charges or waive statutory withdrawal, cancellation or refund rights.

Personal information

Our Privacy policy explains account authentication, Google sign-in, case information, service providers, cookies and your data rights. Do not send health records, passports or other sensitive case documents through a general website enquiry.

Availability and responsibility

We take reasonable steps to maintain the service and correct errors, but availability and uninterrupted access cannot be guaranteed. Tell us about an urgent filing deadline directly rather than relying only on an automated status or notification. Nothing in these terms excludes liability or rights that cannot lawfully be excluded.

Questions, complaints and changes

Send service questions or complaints to vladvibing@gmail.com. We may update these website terms as the service changes and show the date above. Changes do not retrospectively alter an agreed paid engagement or remove mandatory consumer protections.

Any applicable mandatory consumer law and rights to use the courts available to you remain unaffected.